Specialty: Management of Quality Processes.
Brief CV: Evangelos Grigoroudis is Professor on management of quality processes in the School of Production Engineering and Management of the Technical University of Crete, Greece (2002-). He followed postgraduate studies in Technical University of Crete, Greece from where he received his Ph.D. degree in 1999. He has received distinctions from the Hellenic Operational Research Society, the Academy of Business and Administrative Sciences, the World Automation Congress, the Foundation of Ioannis and Vasileia Karayianni, the Technical University of Crete, and the State Scholarships Foundation of Greece. He acts as reviewer for more than 70 scientific journals, and he is associate editor of the Operational Research: An International Journal, the Journal of Knowledge Management, the Journal of the Knowledge Economy (senior associate editor), the Journal of Innovation and Entrepreneurship (senior associate editor), the International Journal of Decision Support Systems, the International Journal of Social Ecology and Sustainable Development, the International Journal of Food and Beverage Manufacturing and Business Models, and the Palgrave Communications and member of the Editorial Board of the scientific journals: International Journal of Information and Decision Sciences, International Journal of Information Systems in the Service Sector, International Journal of Multicriteria Decision Making, Journal of Marketing and Operation Management Research και World Journal of Applied Agricultural Sciences and Engineering. He coauthored/coedited more than 15 books in service quality measurement, corporate strategy and published more than 170 articles in scientific journal, books and conference proceedings. His research interests include service quality measurement processes, customer and employee satisfaction, performance evaluation, business excellence, operational research (evaluation methodologies and techniques), multicriteria decision analysis, data analysis (qualitative data analysis methods), and marketing (market and customer satisfaction surveys). pdf
Education: Diploma (1991), MSc (1996) and PhD (1999) in Production and Management Engineering, Technical University of Crete, Greece.
Research Interests: Customer and Employee Satisfaction, Service Quality Measurement Processes, Business Excellence and Performance Measurement, Quality Assurance Processes, Customer Relationship Management.
Division: Management & Administration.
Laboratory: Decision Support Systems Laboratory.
Teaching: Quality Control, Total Quality Management, Small & Medium Enterprises (SMEs) and Innovation, Service Quality and Customer Satisfaction.